Dublin 4, Ireland. In the meantime, your bank may cancel your debit card if it was a point of sale transaction or close your account if it was an ACH transfer. If you carry on receiving the goods or service then you will have to organise an alternative payment method. Handy tip: you can only cancel active direct debits. If the recurring payment you wish to cancel is not a direct debit or a standing order you can cancel it here. Customers can cancel a Direct Debit at any time. If you want to initiate a refund on a Direct Debit that has already been paid, you can do this from within the mobile app: Tap on the Direct Debit transaction to view the details; Scroll to the bottom and select the option “Initiate refund” Send the request A Direct Debit is an agreement between you and the organisation you’re paying, which allows the organisation you want to pay to collect varying amounts from your account – but only if you’ve been given advanced notice of the amounts and dates of collection. Direct Debit is the safest way to make payments in the UK. For the online guide, please see ROS User Procedures. access account, payment and billing details. Left on hold for 20minutes same message they are busy Tried to cancel via email and PM but told I have to phone to cancel but phone lines are too busy to accept the cancellation over the phone Just cancelling the direct debit in the bank. 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