The demand for the products of McDonald is quite high. It was between 9.45 and 10.05 this morning I pulled into the drive thru and was waiting to be served, I was left waiting for a short time. This is how we uniquely feed and foster communities. Contact Us + FAQs Mobile App Feedback Trademark Permission General Inquiry. Customer satisfaction for food and services that provided by McDonaldâs. Few organizations are. The speed of service is fast enough however it can be improved. McDonaldâs is not Disney, Zappos or Google. I Today I visited McDonald's. Mcdonaldâs sales were in decline, market share was shrinking, franchisees were frustrated, employee morale was low, and customer satisfaction ⦠Products . Introduction. I Today I visited McDonald's - A55 Junction 31 and was totally shocked and disgusted at the lack of customer service provided. McDonaldâs Customer Satisfaction Survey Online McDonald is one of the first choices of customers not only in India but across the globe when it comes to good food and quality meal. We serve delicious food people feel good about eating, with convenient locations and hours and affordable prices, and by working hard to offer the speed, choice and personalization our customers expect. The respondents were the customer of Restaurants. After Subway, McD is one of the most famous fast food chains running across the world. It is the driving force behind all business. McDonald's is still working on returning to growth in the U.S. even as rivals like Chipotle ( NYSE:CMG) are already expanding again. The data used for the analysis is primary data and collected through the use of questionnaire. The main objective of the survey is to comparative study of consumer satisfaction towards Mcdonalds and KFC. The customer satisfaction of the McDonald Hounslow has been increasing immensely (Grigoroudis and Siskos, 2009). Restaurant Feedback. Tell us what you loved, or file a complaint in the form below so we can make your experience better next time. Australian customers have not been loving both brands it seems, with McDonaldâs ranking the lowest in the latest Roy Morgan customer satisfaction poll. Pick a different topic. Our mission is to make delicious feel-good moments easy for everyone. The McDonaldâs chicken sandwiches in Great Britain come with crispy chicken (sorry, no grilled option) on a wheat roll, with a spread of mayo, spicy mayo, or ⦠This has been a resultant of the improved customer ⦠McDonalds believe that good customer service is the responsibility of everybody in the company. 1.3 Problem statement In order to maintain brand loyalty from the loyal customers and attract new potential consumers, McDonaldâs need to study the level of customer satisfaction for the foods and services it provide. The chain believes the customer satisfaction ⦠McDonaldâs recent success proves, however, that the âhappy agents = happy customersâ equation is not reserved for certain brands. Instead of spending £400 a year at McDonaldâs I will take my business to Burger King or KFC across the road not for the service at the restaurant but for the service from customer service or the lack of it. Every employee has a part to play in providing with a service with best practise found anywhere in the trade. I will also check with my card providers if I can claim back the cost of our wrong order In 2002, after McDonaldâs stocks have been declining for three years, the board of directors replaced Jack Greenburg with Jim Cantalupo as CEO. It is not famous for an iconic customer experience culture or unforgettable workplace environment. Have some restaurant feedback about your recent McDonaldâs visit? Pick a different topic. Food and services that provided by McDonaldâs the speed of service is fast enough however it can be.... Hounslow has been increasing immensely ( Grigoroudis and Siskos mcdonald's customer satisfaction uk 2009 ) McDonald is quite high food services! Subway, McD is one of the McDonald Hounslow has been a resultant of the most famous fast food running. - A55 Junction 31 and was totally shocked and disgusted at the lack of service! 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