We’re committed to resolving customer issues quickly and courteously. She will split the total between two fan… https://t.co/ZqcW6RfIAH...Northern Gas Networks (NGN), the gas distributor for the North of England, is investing £73,000 to upgrade to the gas network in the Halifax Road area...Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential work to ensure the continued safe and reliable supply of...Northern Gas Networks (NGN), the gas distributor for the North of England, is carrying out essential gas work on Micklegate and Blossom Street in York city...Northern Gas Networks (NGN), the gas distributor for the North of England, is to carry out gas mains improvement work from Monday 10 August, on Bar...Northern Gas Networks, the gas distributor for the North of England, has published its latest Innovation Report, highlighting an ambitious range of innovation projects which feature...Get the latest news from your area straight to your inboxIf you’ve got talent and passion, we’d love to hear from you
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We are reassuring customers that we are taking the relevant precautions when attending gas emergencies and making sure that our most vulnerable customers are helped and looked after.“Colleagues – apart from those in critical roles – are now working from home, to ensure they practice social distancing as much as possible.“Many planned work programmes have been temporarily suspended, so that the key focus continues to be the safe reliable operation of the networks through our emergency and repair work, and network maintenance.“A huge amount of all our working lives are now focused on internal communication – to ensure all colleagues have access to the daily updates, and are fully briefed on any developments which could affect them or their teams. If we can’t resolve the problem right away, we’ll keep you informed every step of the way until we do.If you have suffered damage, injury or you feel the standards haven’t been met then our Customer Care Team is on hand to receive your complaints or enquiries about compensation. ... Coronavirus (COVID-19… They will offer help and guidance in resolving any issues and all cases are handled individually.There are a number of ways you can get in touch with NGN.Alternatively send us a message via our website using the online form below.
That’s why we’ve made the decision to extend our paid volunteering programme to all colleagues indefinitely so that they can support vulnerable people during the coronavirus lockdown.“Our message to our 1,300 staff has been, ‘Do what you can, when you can, and we will support you.’ And our message to our customers and community partners is, ‘If you need us, just ask.’”“We’re had an incredible response from staff to our new policy and call for volunteers, from colleagues making surgical gowns for NHS staff, helping out at local hospices, delivering essential food supplies and making daily calls to customers that are isolated in their homes.
If we need to attend your property for emergency gas work, we’ll always knock and stand b… https://t.co/yWBssmcWcE...Our amazing colleague Gemma Ryan has raised £2,603.66 by shaving her head. If we fail to do this, you are entitled to compensation.We’re always striving to do better, and that means listening, learning and responding to the needs of people that live and work in our region.As a valued stakeholder, we want to know what you think about the services that we provide.This is your chance to tell us how we’re doing, what we could be doing better, and where you want us to focus our efforts over the years to come.Our Customer Care Team is available 24/7 and will respond to messages as quickly as they can.For information on how we use your details please read our Read our Coronavirus update. This line is in operation 24-hours a day, seven days a week. Network has committed to profiling their stories. We spoke to ENA members about how the coronavirus outbreak is affecting the networks' at an operational level“Gas networks are embracing different types of technology to continue working, whether that is in an office, at home, or out in the field.“Teams are staying in touch via all kinds of different apps, including Microsoft Teams, Zoom and FaceTime, as well as the tried and tested t-cons and Skype. To find out more please read our
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